ITSM on-the-go
With the Jira Service Management mobile app, submit, approve, and resolve issues quickly, from wherever you are.
Everything your IT team needs to deliver better service, resolve issues faster, and build trust with your organization
Deliver a better service experience
HELP CENTER & KNOWLEDGE BASE WITH CONFLUENCE
Customers or employees can submit requests with an easy-to-use help center and add Confluence to Jira Service Desk to get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so answers are easy to find.
Manage and track incidents in one place
From first alert to root cause resolved, Jira Ops gives you a single place to track your incidents, kick off incident management workflows, and continuously improve processes. Finally, an efficient and consistent way to respond to every incident.
"For a global team that’s doing help desk ticketing, or pretty much anything in IT, JIRA Service Desk really helps us to be efficient and effective as a team." — Alex Stillings, Manager of IT Support Services
Build trust with real-time incident communication
StatusPage
Communicate downtime, incidents, and scheduled maintenance with StatusPage. Never reply to a "what's the status?" email again so your IT team can stay focused on the fix.
Even in a large corporation, IT can provide a personal level of service to each and every employee. The Atlassian tools provide a platform with which this vision can be achieved. — Rick Wacey, Service Owner, IT Support at Spotify
Develop a knowledge-centric support culture
Confluence
Integrate Confluence, our content collaboration software, with Jira Service Desk and minimize customer tickets by turning your service desk into a self-service delight. Then centralize your IT team’s knowledge by collaborating on customer-facing FAQs, internal runbooks, and troubleshooting guides.
