Hotline:
+84 2839954888
Hotline:
+84 2839954888
Sign Up
We'll get in touch with you soon.
JIRA Service Desk Basics
At the end of this course, users will be able to carry out administrative tasks and comprehend key concepts for JIRA Service Desk.
1 Day
Here you learn the most important tasks to set up a new JIRA instance (JIRA Software, JIRA Core or JIRA Service Desk). You get hands-on experience performing the administration tasks that are common to all three JIRA applications. Topics include a solid introduction to the following areas of JIRA Administration: user management, global and project permissions, project roles, and the configuration of issue types, workflows, and screens. You also learn how to share project configuration by taking advantage of the power of schemes. The course includes a variety of business use cases to assist you in understanding JIRA administration, and best practices are emphasized for each topic.
Level
Introductory to Intermediate
Suggested Prerequisite
Course Objectives
After attending this course, attendees should be able to:
Configure system settings
Set up users and groups
Configure global permissions
Create and configure projects
Create issue types
Update workflows
Edit fields and screens
Configure project permissions and roles
Share project configurations
High level topics
JIRA Service Desk Administration
Atlassian JIRA Service Desk Administration training course provides a deeper knowledge of the features and functionality of JIRA Service Desk and how it can be tailored to specific needs.
1 Day
This course gives you a solid introduction to getting a service desk up and running using JIRA Service Desk. You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk. The course includes a variety of business use cases to assist you in understanding JIRA Service Desk administration, and best practices are emphasized for each topic.
Level
Introductory to Intermediate
Prerequisite
Is this course for you?
Anyone responsible for setting up a JIRA Service Desk project which includes:
Course Objectives
After attending this course, attendees should be able to:
High level topics
Contact Us
+84 2839954888
sales@candylio.com