• ATLASSIAN MANAGED SERVICES (AMS)

    Atlassian Managed Services (AMS) from Candylio offers a way to reduce the cost, complexity and risk of your organization’s investment in Atlassian software.

  • ATLASSIAN MANAGED SERVICES (AMS)

    If your organisation relies on Atlassian tools for key business processes like application development, project management or collaboration, you need to know that you can depend on them.

    BENEFITS OF AMS

    Migrating to a fully-managed Atlassian platform offers five key benefits

    1. Reduce total cost of ownership whilst having access to a 24x7x365 service
    2. Enable your teams to maintain their focus on their core functions
    3. Reduce your risk for services reliant on Atlassian software
    4. Internationalization - have Atlassian in Vietnamese and more.
    5. Increase your agility – adopt new Atlassian functionality more quickly, scale the platform and use any Add-Ons that you need

    TRAINING AND PROFESSIONAL SERVICES

    AMS offers a complete management solution.

    From infrastructure, operating system and database to application configuration and management, we take ownership of the platform as well as providing user administration and service desk functions all within a single SLA. AMS can support the full range of Atlassian products and Add-Ons as well as training and professional services. We can also migrate and manage existing Atlassian infrastructure or deploy new infrastructure on your behalf.

  • OVERVIEW

    Applications supported:

    Support all Atlassian softwares & marketplace add-ons

    1. JIRA Software
    2. JIRA Core
    3. JIRA Service Desk
    4. Confluence 
    5. BitBucket 
    6. Bamboo 
    7. Crucible 
    8. FishEye 
    9. Crowd
    10. All Atlassian Add-Ons Supported

    AMS includes:

    Peace of mind

    1. Active Monitoring Issue management 
    2. Backup and restoration management 
    3. Application administration 
    4. Service Desk (Help-Desk) support 
    5. 99.9% uptime available for production 
    6. Customised security and authentication 
    7. Support for your plugins and themes
    8. Support local languages

    Professional Services support available:

    1. Service level, performance and innovation reviews 
    2. Capacity and configuration management and planning
    3. Development of Add-Ons and integrations to meet specific requirements 
    4. Holistic application lifecycle management via our CALM Framework 
    5. Data migration from legacy Atlassian instances